O uso das Tecnologias de Informação e Comunicação (TICs) na ampliação do controle no mundo do trabalho: um estudo no setor bancário

Abstract

The market dynamics imposed by globalized production today is directly related to profound changes in the political, economic, social and technological development in recent decades. The new production model acts on all aspects of contemporany society, especially on workers. Therefore, the aim is to study aspects of labor control in the banking sector through enhanced use of Information technology and communication (ICTs) as well as the perception of workers in relation to this aspect. From the Brazilian context of openness to foreign markets, stabilize the economy and intensifying competition, we analyze the new control settings in the process of restructuring and modernization of productive private banks based on technological innovation through the process of automation and computerization occurred in recent decades in this industry. Also worth mentioning is that context mediated by organizational innovations management policies. We conducted a field survey in various banks through semi-structured interviews with staff at different levels: managers and cashiers. We used the qualitative method, fundamental for understanding the empirical data collected for later analysis based on the theoretical framework. The various statements show tha the more subtle control mechanisms which includes membership of these professionals. The proactive participation and integration of the workforce belong to the process of domination and rationality of work imposed by banks. So you can see that companies seek alternatives to restructure work processes to co-opt more and more employees in the dynamics of lean production imposed by capital.