Alinhamento estratégico da gestão do conhecimento, inovação e valor: estudo descritivo em uma Agência Reguladora

Abstract

This work aimed to investigate the types of strategic alignment of knowledge management, recognizing the existence of logical strategic thinking, that are based, the availability and management of enabling environments and mapping, mobilization and empowerment of cognitive surplus, which simultaneously, make the organization create mechanisms that leverage innovation and boost value creation in the federal regulatory agencies, which in the specific case of our study, was conducted at the national telecommunications agency - ANATEL. The research was built descriptive and bibliographic way, with data collection conducted through survey method with public regulation servers (experts, analysts and technicians) in the agency's universe. Various procedures and statistical techniques used were: Ward's method to identify hierarchical clustering; The analysis of variance (ANOVA and MANOVA) to check similarities and dissimilarities between the clusters; nonparametric Wilcoxon Signed-Ranks, to compare the distances of the means of intraclusters and variables; Mann-Whitney U test to assess paired interclusters dissimilarities. The results from the responses of subjects who responded to the questionnaire indicated exist in the regulatory agency ANATEL, three possible strategic alignment: the more aligned model (balanced) enables the development of processes and structured innovation, responsible for creating new knowledge, generation of well-designed value and satisfactory achievement of results; the moderate alignment model (adjusted) highlights the emergence of innovation based on existing knowledge, generating adjusted value and only partial results; and the latest model is the least aligned (unbalanced) and was built with timely and informal innovation, generating low amplitude value, in addition to presenting disappointing and unsatisfactory results that are not conducive to effective and efficient management of knowledge.