A percepção da flexibilidade pelos trabalhadores no setor bancário: um estudo de caso

Abstract

The present study has the objective to analyze, from a critical approach, the relations of power existing in the banking sector, verifying if the speech of present flexibility in the politics of management of people of the organizations of this sector is used as domination mechanism. In this direction, the work assumes that the speech of flexibility can be an instrument of additional power to the structure of power established in bureaucratic norms in the organizations. The choice of the banking sector was gave due to the great occured transformations for the productive reorganization of the sector after the 70´s that eased its processes by means of the adoption of new forms of management of the work and new technologies, also modifying the profile of the demanded one of the bank employer inside of an economic and social context. The subjects that compose the theoretical referencial, based in authors as Pagès, Gaulejac, Soboll, Faria, Siqueira, among others, deal with the crisis and reorganization of the capitalist systems of management, of the crisis of the modernity and the emergency of the speech of flexibility, in of the relations of power in the people management practices and one brief presentation of the banking sector, that is the object of this study. The case study was performed through from semi-structured interviews with bank clerks of some agencies located in the State of Rio De Janeiro. The focus of the inquiry had been the employees of first and last the hierarchic levels of the agencies. The analysis and the interpretation of the data were made by means of the comparison and contrast of the answers of the interviewed ones with the theoretical referencial, that point to the conclusion that the bank employer does not associate the management practices to the domination of the work, although to perceive the consequences on its professional, social and familiar life.